We truly appreciate your trust in choosing our authentic fragrance samples, which are carefully decanted from original bottles. While we strive to provide you with an exceptional scent experience, we understand that personal preferences can vary.
Returns & Exchanges
We want you to be completely satisfied with your purchase. If for any reason you're not happy with your full-size or sample/travel-size fragrance, you can return it for free within 60 days of receiving your order. No questions asked!
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Full-Size Bottles: Must be in their original, unopened condition with packaging and packing slip.
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Sample/Travel Sizes: Can be returned as long as they are in new, unused condition. If the product has been opened or used, it will not be eligible for return.
Return Process
To start a return, simply contact our customer service team within 60 days of delivery. We'll provide a free return shipping label, and once we receive the returned item, we’ll process your refund promptly.
Damaged or Defective Items
If your item arrives damaged or defective, please let us know within 48 hours of receiving your order. We will replace it for free, and cover any return shipping costs.
Refund Processing
Refunds will be issued to the original payment method once the return is processed. While we issue refunds quickly, please note that depending on your bank, it can take up to 30 days for the refund to show on your statement but typically is 3-5 Days.